FAQ's
Welcome to our FAQ, we are so happy to have you here and as a client. We have tried to answer the most common questions.
Products
Below are some common questions about our products
Generator Charging Requirements
Q: What size generator do I need to charge my Comvolt Power Station?
A: Our wall chargers are 500W each. If using one charger, you need a generator with at least 1500W output. If using two chargers simultaneously (1000W), a 3000W generator is required.
DC Start protection
Q: Why does my Power Station trigger "Short-Circuit Protection" when I turn it on with high-power appliances connected?
A: This is a "Safety Defense" mechanism, not a hardware defect.
To protect your vehicle’s electrical system and the battery from potential fire hazards caused by an actual short circuit, the BMS (Battery Management System) is programmed with a rigorous safety protocol. If the system fails to establish the required voltage after 5 consecutive attempts—which often happens when a heavy 12V load (like an A/C or fridge) is drawing power during startup—the BMS will proactively "lock down" to prevent damage.
Operating Recommendations for a Smooth Experience:
- For Daily Use: We recommend keeping the DC switch ON at all times. This maintains system voltage stability and eliminates the need for the BMS to frequently re-establish voltage from zero.
- Seamless Startup: If you must restart the unit, please ensure it is done under no-load conditions (unplug heavy appliances first). Alternatively, turn the switch ON while the engine is running (when external charging is active) to provide the system with extra voltage support during the initial surge.
Charging While Traveling
Q: What is the best way to charge during a road trip?
A: We highly recommend using the car charger while driving. It provides a continuous 450W charge as long as the vehicle is running, offering a very convenient power solution on the road.
Anderson Port Capabilities (Comvolt 6000)
Q: Can the Anderson ports handle simultaneous input and output?
A: Yes. The two Anderson ports can simultaneously input or output up to 120A each. It is also possible to charge via one Anderson port while using the other for power output.
System Power Limits
Q: Are there any limitations when running at maximum power?
A: The total maximum power of the station is 3000W. If the system is operating at this peak level via the DC ports, the AC output will generally not be able to support additional devices.
Third-Party MPPT Compatibility
Q: Can I use third-party MPPT controllers (e.g., BougeRV) with my Comvolt?
A: Yes. Our Power Stations are fully compatible with third-party MPPT controllers. You can safely connect them using either the XT90 DC input or the Anderson connectors.
Installation Angles
Q: Can the battery be installed at an angle?
A: For optimal performance, horizontal installation is best. However, an angle of less than 15 degrees is acceptable. You may also lay the battery on its side (flat), provided it remains within stable tilt limits but not recommend.
System Reset & Frozen Screens
Q: What should I do if the screen is frozen or the restart button doesn't work?
A: Swipe left on the screen to reach the third interface. You will see a small circle in the lower-right corner—this is the Reset Button. Tap it to refresh the system.
Setting the Inverter Switch on External Displays
Connecting the Comvolt 6000 to the AC PDU
https://cdn.shopify.com/videos/c/o/v/5b059c9b078549bfbeed4d7e1f7fe1fa.mp4
Wall Charger Operation & Delay
Q: Is there a delay when starting the wall charger?
A: It depends on the connection order:
Mains first, then Power Station: Charging begins immediately.
Power Station first, then Mains: There is a 30-second safety delay. Please wait 30 seconds for the charge to initiate.
Advanced Anderson Connector Specs
Q: What are the discharge and charging limits for Anderson ports?
A: Our connectors are bi-directional and support simultaneous multi-port charging.
Max Charging: 120A per single port.
Max Continuous Discharge: 2500W total for the Comvolt 6000.
Parallel Use: Using both ports allows for a combined limit of 240A.
Troubleshooting Solar Charging Issues
Q: What if my solar panels suddenly stop working?
A: This is often due to a loose contact at the XT60 port.
Slightly widen the pins inside the XT60 male connector for a tighter fit.
Restart the Power Station and reconnect.
Solar Charging Above 80% Capacity
Q: Why does solar charging stop when my battery is above 80%?
A: This happens when the battery voltage is slightly higher than the solar side voltage. To continue charging to 100%, ensure the main switch is turned ON.
Overload Protection During Charging
Q: Why did my battery enter "Overload Protection" mode?
A: This can occur if you turn the main switch ON while the unit is already charging and a large appliance is connected. To fix this: disconnect the load, restart the battery, and then reconnect the appliance.