Refund policy

We want you to love your Comvolt product. If you're not satisfied, you may return eligible items within 30 days of delivery, subject to the following conditions:

Eligibility

- Products must be unused, uninstalled, and in original packaging.

- All accessories, manuals, and components must be included.

- Returns must be approved by our team before shipping.

Return Process

1. Email service@comvoltenergy.com with your order number and reason for return.

2. We'll provide a return authorization and instructions.

3. You can return the item using your own carrier or purchase a prepaid return label from us (see below).

Return Shipping

Customers are responsible for return shipping unless the return is due to a Comvolt error (e.g., defective product or wrong item shipped).

You may choose:

- Use Your Own Carrier: securely package and ship with tracking.

- Buy a Prepaid Return Label from Comvolt: 15% of order total, deducted from refund.

Comvolt is not responsible for lost or damaged return shipments if you ship on your own.

Restocking Fees

A 15% restocking fee applies to eligible returns, deducted from the refund.

No restocking fee is charged when the return is due to a Comvolt shipping error (for example, wrong item shipped) or a product quality/defect issue.

Refunds

Refunds are issued to the original payment method within 30 days after we receive and inspect the return. Any applicable 15% restocking fee and the prepaid return label cost (if used) are deducted from the refund.

Damages and issues

Inspect on receipt; contact us immediately if defective, damaged, or wrong item.

Changes to Terms

Comvolt may update these Terms; changes posted on this page take effect immediately.

Contact: info@comvoltenergy.com or (657) 298-2901.